Policies

Printing, Materials and Eco-consciousness

Our standard printing method is professional quality, flat digital printing. This method of printing is affordable and results in vibrant, high-quality prints on a variety of papers. But we do have specialty printing methods available too! Please contact us for a price quote on white ink, foil, letterpress, and other printing methods.

We believe in using only the highest quality materials, including ultra thick paper, beautiful ribbon, and genuine Swarovski crystals. Many of our papers are recycled and contain at least 30% post-consumer waste; some contain 100% post-consumer waste.

Our standard wedding invitation paper stock is ultra thick 130 lb. cover, resulting in a luxurious invitation, but we also offer shimmer, linen, cotton, and other specialty stocks. Our standard party invitation paper stock is 110 lb. cover. This is not the flimsy paper you will find in a print-at-home invitation kit from a craft or office supply store!

We try our very best to be eco-conscious whenever possible. Prints that are not used in your invitations (such as trimmings, scraps, and misprints) are either reused by reinventing them as samples or they are recycled. We also reuse shipping and packing materials whenever possible. New in 2017- for every invitation order we receive, we’re planting a tree in Colorado, Oregon, or California! 

Handmade Products and Copyright Laws

Due to the custom, handmade nature of our stationery products, you should expect very slight variances between samples and final products and between same styles in a multiple quantity order. These variances include, but are not limited to, paper dimensions, ink color, embellishment placement, and ribbon length.

All stationery designs and custom orders are property of La Rue Louise and may be used for future reproduction and sale. We reserve the right to use the designs for display, publication, marketing, samples and other purposes. Reproduction, display, or distribution of these designs without authorization from us is strictly prohibited.

Please do not contact us intending for us to copy someone else’s designs or artwork. We love inspiration photos and will use them to design something completely unique for you, but we will not, under any circumstances, reproduce another artist’s design. To do so would be illegal- plus, it’s just not nice!

Returns

As all of our items are custom made when your order is placed, we do not accept returns. If there is a discrepancy in your order, please contact us within 48 hours of receipt of your order. La Rue Louise is not responsible for replacing products that are printed exactly as approved. However, if there is an error on our part, we will gladly send a replacement that correctly reflects your order. Your satisfaction is our number one goal, so we will work with you to make you completely happy with your stationery items!

Shipping

Invitation samples ship free via USPS First Class Mail.

For all other orders, shipping rates are calculated based on your order total. Orders over $500 will require a signature upon delivery; please keep this in mind when submitting your shipping address. Shipping times are in addition to print and production times, so please plan accordingly. La Rue Louise guarantees delivery of packages to the shipping carrier. We are not responsible for any delays, loss, or damage once the package has been delivered to the carrier.

Stationery and signage orders in the St. Louis metro area may qualify for free local pickup.

Orders totaling $2,000.00 or more and shipping within the U.S. and Canada receive free shipping.

Postage

While we may give you an estimated price for the cost of mailing invitations, we cannot guarantee this price. You are responsible for determining the appropriate postage amount for invitations and stationery. It is recommended that you consult a US post office location to have the appropriate postage amount determined prior to mailing. It is also recommended that you ask the post office to hand cancel invitations to avoid unnecessary markings, especially for wedding and very bulky invitations. La Rue Louise is not responsible for any invitation or stationery items damaged by the USPS during the mailing process.

Rentals

To inquire about the availability of rental items, please add the desired items to your Wishlist. Then proceed to the Wishlist page and click on the email button in the bottom right of the page to submit a copy of your Wishlist to us. (Can’t find your Wishlist? At the very top of the page go to My Account -> Wishlist). Please be sure to include your event date and the name of your venue.

Rental services require a signed Agreement and 50% deposit. Final payment is due prior to pickup.

Rental items are typically out for up to 4 days: weekday orders may be picked up the day before an event and are due back the following day; weekend orders may be out from Thursday-Sunday or Friday-Monday. We expect that all rental items will be well cared for during your rental period. Items must be returned in the same condition as when you picked them up. Nothing may be left outdoors overnight due to the risk of theft and damage from the weather.

Items are available for pickup in Belleville, Illinois (20 minutes from downtown St. Louis).

RENTAL ITEM PICKUP REQUIREMENTS:

Rentals must be picked up in a secure vehicle. Small items may be picked up in a car but all items must be in the enclosed portion of the vehicle. Large items must be picked up in a large enclosed vehicle such as a minivan or SUV. We will let you know dimensions of items so you can plan appropriately for pickup. Clients arriving in pickup trucks in rainy/wet weather, accept full responsibility for any damage to items since artwork on signs is NOT WATERPROOF. Clients are responsible for supplying own moving supplies such as moving blankets and/or tie-downs. Clients picking up without an appropriate vehicle and/or supplies may be denied rentals and will not be eligible for a refund.